One Travel Club

privacy policy

At Travel Pinoy UK Ltd, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (GDPR). 


1. Data Controller 


Travel Pinoy UK Ltd is the data controller responsible for your personal data. Should you have any questions or concerns about our privacy practices, please contact us at: 

Contact Information: 


2. Personal Data We Collect 


We collect various types of personal data to provide and improve our services. This may include: 

  • Identity Data: Name, date of birth, nationality, passport information. 
  • Contact Data: Email address, telephone number, postal address. 
  • Financial Data: Payment card details, billing information. 
  • Travel Data: Travel preferences, booking history, travel itinerary. 
  • Technical Data: IP address, browser type, operating system, device information. 
  • Marketing and Communications Data: Your preferences in receiving marketing from us. 


3. How We Collect Your Data 


We collect personal data through the following means: 

  • Direct interactions: When you book travel services, create an account, or contact us. 
  • Automated technologies: As you interact with our website, we collect technical data such as browsing actions and patterns. 
  • Third parties: We may receive personal data from third-party travel providers, payment processors, and analytics providers. 


4. How We Use Your Personal Data 


We use your personal data to: 

  • Process bookings: To manage your travel bookings, payments, and any related services. 
  • Customer support: To respond to inquiries, provide assistance, and resolve issues. 
  • Marketing: To send you relevant promotional offers, newsletters, and updates, where you have consented to receive them. 
  • Improvement of services: To analyse data and improve our services, website, and customer experience. 
  • Legal compliance: To comply with legal obligations, such as tax and accounting requirements. 


5. Lawful Basis for Processing 


We process your personal data based on one or more of the following legal bases: 

  • Contractual necessity: Processing is necessary for the performance of a contract with you (e.g., to complete your travel booking). 
  • Legal obligation: Processing is necessary to comply with a legal obligation. 
  • Legitimate interests: Processing is necessary for our legitimate interests (e.g., improving our services), except where your interests or fundamental rights override those interests. 
  • Consent: Where you have provided explicit consent for specific processing activities (e.g., marketing communications). 


6. Data Sharing 


We may share your personal data with: 

  • Service providers: Third-party suppliers who assist in providing our services, such as airlines, hotels, transfers, payment processors, and technical service providers. 
  • Legal authorities: Where required by law, or to protect our rights, property, or safety, we may disclose your information to legal authorities or other relevant parties. 
  • Business transfers: In the event of a merger, acquisition, or sale of part or all of our business, your personal data may be transferred to the new owners. 


7. International Data Transfers 


As a global travel agency, your personal data may be transferred to and processed in countries outside the UK and the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data when it is transferred internationally. 


8. Data Security 


We implement appropriate technical and organizational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure. 


9. Data Retention 


We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Specific retention periods are determined based on the nature of the data and the purpose for which it is processed. 


10. Your Rights 


Under the UK GDPR, you have the following rights: 

  • Access: Request access to your personal data and obtain a copy. 
  • Rectification: Request correction of inaccurate or incomplete data. 
  • Erasure: Request deletion of your personal data where there is no lawful reason to continue processing it. 
  • Restriction: Request restriction of processing your personal data. 
  • Portability: Request transfer of your personal data to you or a third party. 
  • Objection: Object to processing based on legitimate interests or direct marketing. 
  • Withdraw consent: Where processing is based on consent, you may withdraw your consent at any time. 

To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month. 


11. Cookies and Tracking Technologies 


Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For more information, please refer to our Cookie Policy. 


12. Changes to This Privacy Policy 


We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you via email or other means. Please check this page regularly to stay informed about our privacy practices. 


13. Contact Us 


If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at: 

Email: info@travelpinoyuk.com 

Address: Suite G04, 1 Quality Court, London, WC2A 1HR 


Travel Pinoy UK Ltd is committed to safeguarding your personal data and upholding your rights. Thank you for trusting us with your travel needs. 


Last Updated: September 2024 

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